​Privacy & Non Disclosures

At IL Interpreters we recognize the importance of privacy to our customers, subcontractors and employees and we make it a top priority to safeguard the personal information we collect.

The purpose of this Privacy Policy and Safe Harbor Framework (this “Policy”) is to describe the practices employed by IL Interpreters with respect to the acquisition, receipt, use, and protection of the information we receive from and on behalf of our customers, and visitors to our website located in the United States or outside the US. 



IL Interpreters subcontractors must abide by the California's Interpreters Code of Conduct provided by the (Judicial Council), the California Healthcare Interpreters Association (CHIA), in addition to adhering to HIPPA rules and regulations. 

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We do our best to provide our customers with the best interpreters and translators in the industry.  HOW?​​​ All of our certified interpreters and translators must provide verification of their certification, whether its from the Judicial Council, California Personnel Services, and or the ATA.  Qualified interpreters must have a minimum of 2+ years of professional interpreting or translating experience.  All of our interpreters must go through a thorough contracting process, "We Don't Just Contract Anyone"​​​​.  Such process includes,but it's not limited to: Contract signing, certificate, certification, and reference verification, as well as signing and understanding our Code of Ethics and Standards Policies, etc.​​
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General Payment Terms and Conditions
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Our Agency Books or Refers Onsite Interpreters for onsite interpreters in over 100 languages.  New Policy: New Customers, Onsite Interpreters will be responsible in Billing and Collecting after each assignment. We ONLY Bill for our services if you are Booking Mrs. Valencia's Services. Booking or Referals MUST BE PRE-PAID VIA OUR WEBSITE. 

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General Terms: Upon receipt of your Interpreting request, IL Interpreters will immediately start working on the Booking of your service(s).  If canceled on same day after booking has started, you will be responsible for the minimum "administrative fee".  If interpreter has been booked/secured, and you cancel on same day or with less than 24 hours, you will be responsible for the minimum of (2) hours or scheduled reserved time, whichever is greater.  Note:  INTERPRETERS have a 2/3 hour minimum and therefore, if you cancel with Less than 24 hours your firm will receive a Cancellation Invoice for the Less Than 24 Hour Cancellation, unless otherwise agreed prior to the Booking of the Appointment (+) the Booking Service Fee of no less than $25.00.​​  

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For all Contracted Customers IL Interpreters will still bill, collect from the customer, and we will reimburse our interpreters/translators based on the signed agreement between IL Interpreters.  IL Interpreters has written agreements with all of our Subcontract (Interpreters, Translators, and Over the Phone Interpreters), and therefore any payment related issues, fees, policies shall be dealt with directly between IL Interpreters and Subcontractors and NOT with ANY OF OUR CUSTOMERS.  It is a Breach of Agreement, if any of IL Interpreters contact any of IL Interpreters Customers, therefore, if at any time any of our Subcontractors make direct contact with you (Customer), please refer them back to IL Interpreters.  Information regarding our contract with you (customer) and (subcontractors) are strictly confidential and should NOT be shared, distributed, or disseminated at any time. 

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IT IS HEREBY PROHIBITED FOR ANY SUBCONTRACTOR to HAVE ANY DIRECT COMMUNICATION WITH OUR CUSTOMERS, UNLESS IL INTERPRETERS PROVIDES AUTHORIZATION IN WRITING.  Our Terms and Conditions with our Subcontractors and Customers are strictly confidential and will NOT and SHOULD NOT BE Shared with anyone, or at anytime.

 

 

Please review our Privacy Document and our Website Terms of Use