Mrs. Valencia dba IL Interpreters

General Service Policy:

A 24 hour notice is required to cancel or change your appointment. Please email us direct to cancel or change your appointment.

All Onsite Interpreting appointments are billed on a 2-hour minimum or scheduled reserved time, whichever is greater. We do offer 1/2 day, full day, evening and weekend rates.

Definitions of half-day, full-day and night session
a. A half-day session is defined as any portion of a consecutive four-hour period either:
1. A morning session, beginning no earlier than 8:00 a.m. and ending by 12:15
p.m;
2. An afternoon session, beginning no earlier than 1:00 p.m. and ending by 5:15
p.m.; or
3. A night session, which is a separate session, as determined by the court,
beginning no earlier than 5:15 p.m. and ending by 10:00 p.m.
b. A full-day session is defined as a morning session and an afternoon session

Reservation Policy:

Last minute requests will be charged an additional 15%

Cancellation Policy:

If cancelled with less than 24 hrs, you will be charged the 2-hour minimum. If cancelled within 48 hours, you will be charged the minimum 2-hours or scheduled reserved time, whichever is greater.

Payment Policy:

Payments are due within 10-days or 50% up front for new customers, unless otherwise agreed prior to scheduling of the assignment.

 

Privacy and Non-Disclosures

​

At IL Interpreters we recognize the importance of privacy to our customers, subcontractors and employees and we make it a top priority to safeguard the personal information we collect.

 

The purpose of this Privacy Policy and Safe Harbor Framework (this “Policy”) is to describe the practices employed by IL Interpreters with respect to the acquisition, receipt, use, and protection of the information we receive from and on behalf of our customers, and visitors to our website located in the United States or outside the US. 



IL Interpreters subcontractors must abide by the California's Interpreters Code of Conduct provided by the (Judicial Council), the California Healthcare Interpreters Association (CHIA), in addition to adhering to HIPPA rules and regulations. 

​

We do our best to provide our customers with the best interpreters and translators in the industry.  HOW?​​​ All of our certified interpreters and translators must provide verification of their certification, whether it's from the Judicial Council, California Personnel Services, and or the ATA.  Qualified interpreters must have a minimum of 2+ years of professional interpreting or translating experience.  All of our interpreters must go through a thorough contracting process, "We Don't Just Contract Anyone"​​​​.  Such process includes, but it's not limited to: Contract signing, certificate, certification, and reference verification, as well as signing and understanding our Code of Ethics and Standards Policies, etc.​​